- This document is an electronic record & being generated by a computer system it does not require any physical or digital signatures.
- The domain name (hereinafter referred to as ‘Website’)is owned by Dr. Shah Hair Clinic (hereinafter referred to as ‘Company’).
- For the purpose of these Terms of Service, wherever the context so requires the term ‘You’/ ‘User’ shall mean any natural or legal person who has downloaded and installed this Mobile Application (hereinafter referred to as ‘App’) and provided Registration Data while registering on the App or by simply visiting the Website by entering the domain name in any internet browser. If you are an individual who is entering into these Terms on behalf of an entity, you represent and warrant that you have the power to bind that entity, and you hereby agree on that entity’s behalf to be bound by these Terms, with the terms “you,” and “your” apply to you, that entity, and other users accessing the Service on behalf of that entity. Any services provided by the Website/App which do not require registration do not absolve You of the contractual relationship established by this Agreement.
- By visiting the website, you are bound by these Terms of Service and any other binding documents as decided by the Company. You are requested to read them carefully before accepting the same and moving forward to using the App.
- You will be subject to the rules, guidelines, policies, terms, and conditions as applicable to any service that is provided by this App, and they shall be deemed to be incorporated into this Terms of Service and shall be considered as part and parcel of this Terms of Service. We hold the sole right to modify the Terms of Service without prior permission from You or informing You.
1.4.5. Through the Website, Users select a specialty (e.g. Men’s Health). After that, the User can either see a Medical Professional immediately or Schedule an appointment for a later time. The Medical Professional will be allocated to the User-based on availability.
1.4.6. We are not liable to any records, data, pictures, or documents submitted by any other means such as personal email, mobile, SMS, or any messaging platform.
1.4.7. This App/Website is also aimed at assisting Medical Professionals to provide services to patients that have registered on the App/ Website. The Medical Professional who wishes to provide services on the App/ Website has to be verified before joining by providing proper documentation which shall be authenticated by the Company. Only upon authentication and approval shall a Medical Professional be enlisted on the App/ Website.
2.1. The membership/usage of the Website/App is restricted to those above 18 years of age, or to such group that can be termed to have attained ‘majority’ under the laws of the respective jurisdictions where this Website/App can be seen and is accessible or to emancipated minors, who possess legal parental or guardian consent, or are in a position so as to be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service.
2.2. Further, you are solely responsible for protecting the confidentiality of your username and password and any activity under the account will be deemed to have been done by You. In the event that We discovered that You have provided us with false and inaccurate details, we hold the right to suspend Your account and/or terminate this Agreement without being held liable for such termination and/or suspension.
2.3. You understand the App downloaded onto your phone or tablet is owned by Us and We may automatically upgrade the App and these Terms shall apply to the upgrades as well.
Communications and Information Sharing
3.2. The use of this Website/App is also Your consent to receive communications (e.g. SMSes, Emails, etc) from Us at any time We deem fit. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing communications. In case You wish to stop contact with Us for the same, You may send Us an email to the effect at [email protected]
3.3. You may also be contacted by Service Providers with whom We have entered into a contract in furtherance of Our rights, duties, and obligations under other agreements, contracts, and policies followed by Us. Such contact will be made only in pursuance of the respective contractual agreements and/or policies.
4.1. The installation and use of this Website/App are free of cost and this includes only the usage of certain services of the Website/App. You hereby understand and accept that the free/complimentary services may be amended at any time at the discretion of the Company.
4.2. However, in the event You use the App/Website for payable services such as consultation with Medical Professional or buying medication, You shall be required to pay for the consult as stated in the payment page at the time of usage and in the event that medication(s) is prescribed by a Medical Professional, you shall be required to pay for the medication(s) in the payment page if you would like to procure the medication(s), alongside delivery costs where applicable.
4.3. For the purpose of this section, Buyer would include any Users choosing to use the services offered on our Website/App. Seller means Us/Website/Company.
4.4 All prices listed for payable services in the Website/App by us are subject to change and You hereby understand and accept that we reserve the right to change, modify and/or amend the price list at any time without prior notice. Any discount codes for prices listed in the Website/App given and/or caused to be given by us are not applicable to prescription products. Such prescription products include all pharmaceutical and/or drug products that are required to be a licensed medical practitioners or pharmacists in Malaysia. You understand prescription products listed on the Website/App cannot be used in conjunction with any ongoing promotions and are not refundable or exchangeable for cash or otherwise.
4.5. While availing any of the payment method(s) available on the Website/App, We shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
4.4.1. Lack of authorization for any transaction(s), or
4.4.2. Exceeding the preset limit mutually agreed by You and ‘Bank(s)’ or financial service provider, or
4.4.3. Any payment issues arising out of the transaction, or
4.4.4. Decline of transaction for any other reason(s)
5.1. The content on the Website/App which includes all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, design documents, and artwork is Our content (hereinafter referred to as ‘Content’).
5.2. The Website/App may contain links to/ content of third-party websites that are not associated with us. We have no control over any third-party user-generated content as We are merely an intermediary for the purposes of those content.
5.3. In the event, that any of the Third Party Content infringes any Intellectual Property of any person, the Third Party shall be solely responsible for any loss caused and We shall not be liable. You may send an email to [email protected] to report any such content.
5.4. Other than when expressly allowed, any use of Our Content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring” or duplicating data to another computer or device) to any other computer, server, website or another medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed.
6.2. Any posting by You of any form of User Content on the Website/App must be verified as to the truthfulness and authenticity of the particulars of the content, including the time, place, and nature. Before allowing such content to be posted on the Website/App, we have the right and authority to verify the accuracy of such particulars related to the content with the respective sources provided by the User posting such content, in the event that We deem it necessary to check such accuracy.
6.3. We have the right to upload content on behalf of third parties, subsequent to collecting such information and verifying it if we deem it necessary. Notwithstanding this, We can in no way be held liable for any false or misleading information.
6.4. In case any content is considered to be unlawful or against the law within any jurisdiction in which Our Website/App can be seen and accessed, it shall be removed forthwith by Us on being intimated by the authorities of the respective jurisdiction that such content is deemed unlawful. We cannot be held liable or questioned for the same. We reserve to right to pursue legal action for indemnity, losses, and/or damages against You arising out of any posting of User Content by You.
7.1. You are a restricted user of this Website/App.
7.2. You shall not cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website/App.
7.3. With Our prior permission limited use of this Website/App may be allowed. For the avoidance of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website/App is not permitted.
7.4. You shall not, nor allow third parties on Your behalf to (i) make and distribute copies of the Website/App (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange, or translate the Website/App; or (iii) create derivative works of the Website/App of any kind whatsoever.
7.5. You agree not to access (or attempt to access) the Website/App and/or the materials or Services by any means other than through the interface that is provided by the Website/App.
7.6. The use of deep-link, robot, spider or another automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website/App or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/App, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/App.
7.7. You acknowledge and agree that by accessing or using the Website/App or Services, you may be exposed to content from other users that You may consider offensive, indecent, or otherwise objectionable.
7.8. We disclaim all liabilities arising in relation to such offensive content on the Website/App. Further, you may report such offensive content by sending us an e-mail to [email protected]
7.9. This Website/App by nature allows you to upload information; You undertake to ensure that such material is in accordance with applicable laws. Further, You undertake not to:
7.9.1. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean, or otherwise violate the legal rights of others;
7.9.2. Engage in any activity that interferes with or disrupts access to the Website/App or the Services (or the servers and networks which are connected to the Website/App);
7.9.3. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
7.9.4. Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing;
7.9.5. Post any file that infringes the copyright, patent, or trademark of other legal entities.
7.9.6. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website/App or another’s computer;
7.9.7. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
7.9.8. Probe, scan or test the vulnerability of the Website/App or any network connected to the Website/App, nor breach the security or authentication measures on the Website/App or any network connected to the Website/App. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website/App, or any other customer of the Website/App, including any account not owned by You, to its source, or exploit the Website/App or Service or information made available or offered by or through the Website/App, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website/App;;
7.9.9. Disrupt or interfere with the security of, or otherwise cause harm to, the Website/App, systems resources, accounts, passwords, servers or networks connected to or accessible through the Website/App or any affiliated or linked sites;
7.9.10. Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.
7.9.11. Use the Website/App or any material or Content for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website/App or other third parties;
7.9.12. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
7.9.13. Violate any applicable laws or regulations for the time being in force within or outside Malaysia;
7.9.14. Violate the Terms of Service including but not limited to any applicable Additional Terms of the Website/App contained herein or elsewhere;
7.9.15. Threaten the unity, integrity, defense, security, or sovereignty of Malaysia, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.
7.9.16. Publish, post, disseminate information that is false, inaccurate, or misleading; violate any applicable laws or regulations for the time being in force in or outside Malaysia;
7.9.17. Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
7.9.18. Create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers;
7.10. While We shall not be held liable or answerable to Users for any such acts on Your part, violation of this clause would lead to potential criminal legal action against You, either by other Users of the Website or by Us. We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
7.11. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website/App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with an investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena.
7.12. We have no obligation to monitor the material posted on the Website/App. We shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Service. Notwithstanding this right, YOU SHALL REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE/APP.
7.13. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages, or losses resulting from the use of Content and/or appearance of Content on the App.
7.14. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.
Cancellations and Refunds
8.1. The Website/App shall be only an intermediary connecting the User with the Medical professional of the service booked. Once the appointment has been made and a confirmation has been given to the User, the Company shall inform the Medical Professional who shall render their consultation at the agreed time, location and mode provided at the time of booking the service. This includes procurement of medication(s) prescribed by a Medical Professional and subsequent medication(s) delivery to User as well.
8.2. Once an appointment has been made and it is confirmed at Our end, no amount shall be refunded, in the event of a cancellation initiated by the User. In the event that medication(s) is prescribed by a Medical professional and User decides to procure the medication(s) and the order is confirmed at Our end, no amount shall be refunded, in the event of a cancellation initiated by the User.
8.3. However, in certain circumstances, the Company, at its sole discretion, shall permit a refund of the full or partial amount if the Medical professional becomes unavailable, if an alternative Medical professional is arranged to consult or no suitable medication(s) substitute is available for dispensation (including delivery costs where applicable). The decision of the Company shall be final in such cases.
8.4 In the event that We modify, change and/or amend the prices listed for payable services in Website/App during Your subscription cycle in accordance with the terms herein, We shall not permit a fund whether in full or partial and the any change, modification or amendment made to the prices listed shall only be reflected in in the next subscription cycle.
9.1. Currently We provide chat, phone call, video call and medication delivery services in Malaysia.
10.1. You understand that the Website/App is a platform that Users utilize to seek medical consultation locate and make appointments for chat, phone, or video consult. Even though We take all the necessary steps to verify the authenticity of the Medical professionals, You understand that We shall not be liable for any deficiencies including but not limited to misconduct, injury caused, or lack of knowledge from the end of the Medical professional. We are not a party to such interaction and assume no liability that arises from any such acts of the Medical professional.
10.2. Healthcare Services
10.2.1. All of the Medical Professionals who deliver Services through Dr. Shah Hair Clinic are independent Medical Professionals solely responsible for the services each provides to you.
10.2.2. Dr. Shah Hair Clinic does not practice medicine or any other licensed profession and does not interfere with the practice of medicine or any other licensed profession by a Medical professional, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license.
10.2.3. Neither Dr. Shah Hair Clinic nor any third parties related/affiliated to Dr. Shah Hair Clinic who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a Medical professional via the Services.
10.3. Informed Consent:
10.3.1. Dr. Shah Hair Clinic provides a platform to deliver health care services using interactive audio and video technology, where the patient and the medical professional are not in the same physical location. During your telehealth consultation with a medical professional, details of your health history and personal health information may be discussed with you through the use of interactive video, audio, and other telecommunications technology, and your medical professional may perform a physical examination through these technologies
10.3.2. The telehealth Services you receive from Medical professionals are not intended to replace a primary care physician relationship or be your permanent medical home.
10.3.3. You should seek emergency help or follow-up care when recommended by a Medical Professional or when otherwise needed, and continue to consult with your primary care physician and other medical professionals as recommended.
10.3.4. You will have direct access to customer support services to follow up on medication reactions, side effects or other adverse events.
10.3.5. Among the benefits of our Services are improved access to healthcare professionals and convenience. However, as with any health service, there are potential risks associated with the use of telehealth. These risks include, but may not be limited to:
10.3.5.1. In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate health care decision making by the Medical Professional;
10.3.5.2.Delays in evaluation or treatment could occur due to failures of the electronic equipment. If this happens, you may be contacted by phone or other means of communication.
10.3.5.3.In rare cases, a lack of access to all of your health records may result in adverse drug interactions or allergic reactions or other judgment errors;
10.3.5.4.Although the electronic systems we use will incorporate network and software security protocols to protect the privacy and security of health information, in rare instances, security protocols could fail, causing a breach of privacy of personal health information
10.3.6.1. You understand that you may expect the anticipated benefits from the use of telehealth in your care, but that no results can be guaranteed or assured.
10.3.6.2. You understand that the laws that protect the privacy and security of health information apply to telehealth, and have received Dr. Shah Hair Clinic’s Notice of Privacy Practices, which describes these protections in more detail.
10.3.6.3. Electronic communications are directed to your Medical Professional (s) and their supervisees through a secure, encrypted video interface and electronic health record.
10.3.6.4. Your Medical Professional may determine that the Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide telehealth services to you through the Site.
10.4. All communication between the Medical professional and You is a separate transaction which includes without any limitation all warranties related to consulting and after consult services related to consulting. We do not have any control over such information and play no determinative role in the finalization of the same and hence do not stand liable for the outcomes of such communication.
10.5. We shall ensure that all Medical Professionals providing audio/video consultation and e-prescription are fully qualified and registered with the Malaysia Medical Council (MMC) and in possession of a valid Annual Practicing Certificate (APC).
10.6. For complimentary chat service, most inquiries, and basic chats will be handled by our patient care consultants. Patient care consultants are tasked to answer your basic questions for screening purposes before proceeding to a medical consultation with the Medical Professional. Any information provided by the patient care consultant should not be deemed as medical advice.
10.7. We do not endorse any specific Medical Professional on the App nor place any guarantee as to its quality and value. Any such recommendations that are done are done by other users and the Company does not verify or acknowledge the same.
10.8. Further We may suggest apt treatments or services in accordance with the/ your information within our knowledge but We do not guarantee any effectiveness or success upon using these services.
10.9. Subject to the above sub-clauses, a contract exists between the Medical professional and you, and as such any breach of contract and thus, any claim arising from such breach is the subject matter of the Medical professional and You alone and We are in no way a party to such breach or involved in any suit arising from the same breach.
10.10. The content on the Website and App is general in nature and summarized, and is provided for informational purposes only. The content of the Website and App, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional advice, or recommendations of any kind.
10.11. Reliance on any content provided on the website/app or any links on a Dr, Shah Hair Clinic website/app is solely at your own risk. We reserve the right to change or discontinue, at any time, any aspect or feature of this website/app.
10.12. You do hereby grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights you have in Your information, in any media now known or not currently known, with respect to Your information to enable Us to use the information for the purpose of providing the Services
10.13. You do hereby unconditionally and irrevocably agree to give consent to Us to collect, hold, use, delete, disclose, transfer, administer, store, and process (within or outside Malaysia) in any other way, all your personal data (including sensitive personal data and personal data of other party provided by you) given now or that is subsequently obtained from time to time, which may include but not limited to your name, NRIC number/Passport number, contact information, medical-related information for our internal use and records.
10.14. You do hereby unconditionally and irrevocably agree to give consent to Us to disclose and release your personal data to third-party service providers, agents, and other organisations we have engaged to perform any of the functions and services for you.
10.15. You do hereby unconditionally and irrevocably agree to give consent to Us to disclose and release your personal data for any purpose required by law or regulations.
10.16. You release and indemnify Us and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website/App and specifically waive any claims that You may have on this behalf under any applicable law. You understand and accept that there could be risks in dealing with persons who are underage or acting under false pretense.
10.17 By accepting the terms herein, you do hereby unconditionally and irrevocably agree to give consent to the licensed pharmacist appointed by Us for the delivery of prescription medication and/or products via postage or other modes of delivery
Compliance With Laws
11.1. The User of the Website/App shall comply with all the applicable laws applicable to them respectively for using Payment Facilities and the website.
Disclaimer of Warranties and Liabilities
12.1.You expressly understand and agree that to the maximum extent permitted by applicable law:
12.1.1. The website, services, and other materials provided by this website are on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that:
18.104.22.168. Your requirements will be met or that services provided will be uninterrupted, timely, secure, or error-free;
22.214.171.124. Materials, information obtained and results will be effective, accurate, or reliable;
126.96.36.199. Any errors or defects in the website, services or other materials will be corrected
12.1.2. we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. We also disclaim all liability with respect to the misuse, loss, modification, or unavailability of any user content.
12.1.3. The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data.
12.1.4. We are not responsible for any typographical error leading to an invalid coupon. We accept no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties
12.1.5. we shall not be liable for any third-party product or services.
Indemnification and Limitation of Liability
13.2. Further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the website, any claim that your material caused damage to a third party, your violation of the terms of service, or your violation of any rights of another, including any intellectual property rights in no event shall we, or our officers, directors, employees, partners or suppliers be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not we have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the website, services or materials.
13.3. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
14.1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Breaches of These Terms and Conditions
16.1. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.
17.1. These Terms of Service will be governed by and construed in accordance with the laws of Malaysia without regard to its conflicts of law provisions. Any failure of the Website/App/ Company to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision. The section titles used in this Agreement are purely for convenience and carry with them no legal or contractual effect. In the event of termination of this Agreement for any reason, you agree the following provisions will survive: the provisions regarding limitations on your use of Content, the license(s) you have granted to the Website/App/Company, and all other provisions for which survival is equitable or appropriate
17.3. The Parties expressly agree that the Terms, Policy, and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of Malaysia, and shall have exclusive jurisdiction over any disputes arising between the Parties.
18.1. We reserve the right to change these Terms of Service at any time in its discretion and to notify users of any such changes solely by changing these Terms of Service. Your continued use of the Website/App after the posting of any amended Terms of Service shall constitute your agreement to be bound by any such changes.
18.2. Your use of this Website/App prior to the time this Terms of Service was posted will be governed according to the Terms of Service that applied at the time of your use. We may modify, suspend, discontinue or restrict the use of any portion, including the availability of any portion of the Content at any time, without notice or liability.
18.3. We may deny access to any person or user at any time for any reason. In addition, we may at any time transfer rights and obligations under this Agreement to any affiliate, subsidiary or business unit, or any of their affiliated companies or divisions, or any entity that acquires Us or any of their assets.
18.4 We hereby reserve the right to block usage of the Website/App if any breach of the Terms of Service is caused by a User. This can in no way be construed as a waiver of any legal right under Malaysian law to claim any damages or initiate any legal proceedings against the User.